Extensions

Hunt groups that route inbound calls to a list of agents.

Call Log

Every inbound call with its outcome and rotation timeline.

Costs

Estimated spend per call. AI numbers are exact (from OpenAI usage); Twilio is duration-based estimate at the configured per-minute rate.

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Welcome — finish creating your account

Your sign-in is set up. We just need a few business details to finish creating your Floada Answer account.

After you complete these details, your account is created. We'll then prepare your phone number — you'll hear back within 24–48 hours with your dedicated Floada Answer number.

Choose your starting credits

Email summaries included. SMS — 30 credits per SMS.

Starter

$25

3,000 credits
~50 minutes · by-the-second billing
Operator

$50

6,000 credits
~100 minutes · SMS alerts available
Team

$100

12,000 credits
~200 minutes · for higher call volume

Setup

Finish setup to activate your account. We'll map a phone number to your account separately.

Business

Live-return number

When a caller presses 0 during an AI call, Floada Answer will transfer them to this number. North America only.

Touch-tone call accept (advanced — most customers leave this off)

Some phone systems and call-forwarding services play a brief recording when an incoming call rings — something like "press 1 to accept this call" — and only connect the caller after a key is pressed. If your phone provider does this, turn this on and Floada Answer will press the digit automatically. If your inbound calls connect straight through with no prompt, leave it off.

Contact

Business hours

Henry uses these hours to know when your office is open. When closed, Henry still answers — see "After-hours behavior" below.

After-hours behavior

What should Floada Answer (Henry) do when a call comes in outside business hours? Henry is the default voice name.

My Account

Your Floada Answer usage and balance.

Operating hours

How Henry handles calls in and out of business hours.

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Notification recipients

SMS alerts cost 30 credits each. Emails are included. One per line.

Recent calls (last 30)

Credit ledger (last 30)

Tenants

Each tenant is a separate customer/account with its own phone numbers, balance, and behavior flags. Patch/Floada's own account is the internal tenant — exempt from credits.

Settings

Business hours and call-handling overrides. Changes take effect on the next call — no redeploy needed.

Open / Closed mode

Use "Force open" to accept calls outside your normal hours (handy for testing or covering an unplanned shift). "Force closed" plays the after-hours greeting regardless of schedule.

Business hours schedule

Time zone: America/Halifax. Toggle a day off to mark it closed.

Greetings

Audio files played to the caller at the start of every call.

Main Opening

Plays during business hours.

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Choose audio file (mp3, wav, m4a)
— or —

After Hours

Plays when called outside business hours.

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Choose audio file (mp3, wav, m4a)
— or —

Transfer Whisper

Plays to the caller before transferring.

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Choose audio file (mp3, wav, m4a)
— or —